Privacy Policy

We are a B2B wholesale lumber and plywood supplier serving licensed contractors, cabinet shops, marine builders, millwork companies, and trade professionals throughout South Florida. We take your privacy seriously and collect only the information necessary to fulfill wholesale orders and respond to trade inquiries.

1. Information We Collect

Information You Provide Directly

When you contact us, submit a quote request, or set up a trade account, we may collect:

• Full name and business name
• Business address and billing/shipping address
• Phone number and email address
• Florida contractor license number or business type
• Product specifications and order details (species, grade, dimensions, quantities)
• Payment and billing information (processed through our secure payment systems — we do not store full card numbers)
• Communications with our sales team via phone, email, or web form

Information Collected Automatically

When you visit discountplywood.com, our servers and analytics tools automatically record:

• IP address and general geographic location (city/region)
• Browser type, device type, and operating system
• Pages visited, time on site, and referral source
• Search queries used to find our site
• Click behavior on product pages and quote forms

Information from Third Parties

We may receive business contact information from trade directories, referrals from existing customers, or advertising platforms (Google Ads, Meta/Facebook) when you interact with our ads.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill wholesale orders — preparing quotes, confirming material availability, scheduling deliveries to your job site
• Set up and manage trade accounts — verifying contractor status, establishing credit terms, and maintaining account history
• Communicate with you — responding to inquiries, sending order confirmations, delivery updates, and invoices
• Improve our website — analyzing which product pages and content are most useful to contractors and trade professionals
• Run targeted advertising — serving relevant Google Ads and Facebook ads to contractors searching for plywood, lumber, and related products in South Florida
• Comply with legal obligations — maintaining business records as required under Florida law and applicable federal regulations

We do not use your information for automated decision-making that produces legal or similarly significant effects.

3. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We share information only in the following limited circumstances:

Service Providers

We work with trusted vendors who assist in operating our business. These include:

• Website hosting: GoDaddy and DigitalOcean (server infrastructure)
• Email delivery: SendGrid (transactional email)
• Accounting: QuickBooks Online (invoicing and bookkeeping)
• Payment processing: Our payment processor (PCI-DSS compliant)
• Analytics: Google Analytics (anonymous traffic data)
• Advertising: Google Ads and Meta (Facebook/Instagram) ad platforms

All service providers are contractually required to use your information only as necessary to provide their services.

Legal Requirements

We may disclose information if required by law, court order, or government authority, or to protect the rights, property, or safety of International Plywood & Lumber, our customers, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction. We will notify you of any such change via the contact information on file.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience and analyze site traffic.

Types of Cookies We Use

• Essential cookies: Required for the website to function (session management, form security via WordPress nonces)
• Analytics cookies: Google Analytics tracks page views, session duration, and traffic sources — all data is aggregated and anonymized
• Advertising cookies: Google Ads and Meta Pixel track conversions from ad clicks (e.g., when a visitor submits a quote form after clicking a Google ad)
• Performance cookies: W3 Total Cache stores static copies of pages to improve load speed

Managing Cookies

You can control cookies through your browser settings. Disabling cookies will not prevent you from using our website, but some features (such as quote forms) may not function correctly. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

5. Data Security

We implement commercially reasonable security measures to protect your information against unauthorized access, alteration, disclosure, or destruction:

• All data transmitted between your browser and our server is encrypted via HTTPS/TLS
• Our hosting servers (DigitalOcean VPS) are protected by firewalls and access controls
• WordPress administrative access is limited to authorized personnel and protected by strong passwords
• Payment data is handled by PCI-DSS compliant processors — we do not store full credit card numbers on our servers
• Email communications containing order details are transmitted via SendGrid’s secure infrastructure

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you suspect unauthorized use of your account or information, contact us immediately at (305) 884-0860.

6. Your Privacy Rights

Florida Residents

Florida residents have the following rights under applicable Florida privacy laws:

• Right to know: Request a summary of the personal information we hold about you
• Right to correction: Request correction of inaccurate business contact information
• Right to deletion: Request deletion of personal information we hold, subject to legal retention requirements (e.g., business records and invoices we are required to retain)
• Right to opt out: Opt out of receiving marketing emails or SMS communications

California Residents (CCPA)

California residents may exercise rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of sale. We do not sell personal information.

How to Exercise Your Rights

Submit a request by:

• Calling us at (305) 884-0860 Monday–Friday, 7:30 AM–4:00 PM
• Visiting us at 7340 NW 56th St, Doral, FL 33166
• Submitting a quote/contact form on our website with “Privacy Request” in the message field

We will respond to verifiable requests within 45 days.

7. Third-Party Services & Links

Our website may contain links to external resources (e.g., lumber grade standards, building code references, supplier product sheets). We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any external site you visit.

The following third-party services process data on our behalf. Their respective privacy policies govern their data practices:

• Google Privacy Policy (Analytics, Ads, Google Business Profile)
• Meta (Facebook) Privacy Policy
• SendGrid Privacy Policy
• QuickBooks / Intuit Privacy Policy
• DigitalOcean Privacy Policy

8. Children’s Privacy

Our website and services are directed exclusively at business and trade professionals. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted information through our website, contact us at (305) 884-0860 and we will promptly delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or technology. When we make material changes, we will:

• Update the “Last Updated” date at the top of this page
• Post a notice on our homepage for 30 days following significant changes

Your continued use of discountplywood.com after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

10. Contact Us

For privacy-related questions, requests, or concerns, contact us directly: